If your business, charity or organisation provides a service that’s sensitive or confidential in nature, you may have some concerns about spotlighting your clients or their stories.
As an experienced case study specialist, I use an emotionally sensitive, consent-led approach, prioritising the client or service-user’s dignity and autonomy.
I can include measures such as:
- Pre-interview calls to go through the case study process and answer any questions
- A shared/conference call interview, where the case study volunteer is joined by someone they trust
- A consent form (subject to additional cost) allowing the client to dictate how and when their story is used
- Use of a pseudonym for the published piece, and ensuring all details are as anonymous as possible.
I’m always happy to discuss the case study process and how I can accommodate people who may need additional safeguarding measures, so don’t hesitate to get in touch!