Planning, writing and refining the content for The Silver Line Helpline website was an exciting and deliciously challenging project.
Mapping the old site and finding a starting point
The first step was scouring the existing website for useful content. Because it was so old and I was unable access the backend of the CMS, my first job was to map the site out manually, rooting out all the existing pages.
Sod’s law dictated that little of the content was where one would expect to find it but eventually, I completed a “starting point” site map on MS Excel. Once I knew where everything was, I pulled all the relevant content and dived a little deeper into the brief and research.
Creating site structure with UX Design and accessibility considerations
After familiarising myself with Silver Line’s story, history, mission, and future goals, I plotted out a proposed site structure. I used my UX Design experience to structure the site as efficiently and intuitively as possible.
It was especially important for me to ensure the content and structure was created to be as accessible as possible.
With an expected user-base of older and potentially vulnerable people, we knew some visitors might not be familiar with or confident using and navigating websites.